GetCoax

Client

Excitation

Brand Overview

The result was a state-of-the-art omnichannel communication system that enabled businesses to effortlessly manage and respond to communications from various channels. By centralizing these communications, businesses could enhance their responsiveness, improve customer satisfaction, and streamline their operational efficiency.

Project Goals

  1. Centralized Communication

    Create a unified platform where businesses can organize, gather, and reply to all their customer communications irrespective of the source or channel.

  2. Efficiency

    Ensure that the platform is intuitive, making it easy for businesses to manage and respond to their customer communications promptly.

  3. Custom Build

    Design and build the system from the ground up to tailor-fit the specific needs and challenges of modern business communication.

Problems

  • Fragmented Communication

    Many businesses faced challenges managing communications from multiple channels. This fragmentation often led to missed messages, delayed responses, and overall inefficiency.

  • Lack of Centralization

    Without a centralized system, tracking and archiving communications for future reference was difficult, leading to potential loss of vital information.

  • Inefficient Response Mechanism

    Due to scattered communications, businesses often had to juggle between platforms to reply, causing delays and potential customer dissatisfaction.

  • Customization Needs

    Pre-existing solutions in the market might not have offered the flexibility and customization that modern businesses required.

Solutions

  • Unified Dashboard

    GetCoax was designed with a unified dashboard that aggregates messages from various channels, ensuring no communication is missed.

  • Centralized Storage

    The system provides a centralized storage solution, making it easier for businesses to archive, search, and retrieve past communications.

  • Quick Response Features

    With the integration of reply mechanisms within the platform, businesses could respond to their customers promptly, irrespective of the original communication channel.

  • Tailor-made Design

    Being built from the ground up, getCoax was designed to offer a high degree of customization, allowing businesses to tailor the platform according to their specific needs.

The Approach

  1. Architectural Design

    As the architect of the project, you conceptualized and designed the entire system's blueprint, ensuring it met the requirements and could handle omnichannel communications efficiently.

  2. Building the System

    You took the initiative to build the platform from scratch, ensuring that every component was optimized and functioned as intended.

  3. Software Engineering

    Leveraging your software engineering skills, you were involved in the entire development lifecycle. From ideation to deployment, you ensured that best practices were followed, and the software was of the highest quality.

  4. DevOps Integration

    To ensure seamless deployment, integration, and updates, you utilized DevOps practices, enhancing the platform's reliability and efficiency.